Casino Host + Incentives
Description:
WE CREATE WINNING EXPERIENCES Hire on Bonus $1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
Starting Salary $46,800 Plus a lucrative quarterly incentives program
Summary:
Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) - Floor prospect for players of extreme High-Value - Assist with sales goals and target developments - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls and expedite appropriate quota of sales calls - Fill assigned block of hotel rooms - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls - Attend sales meetings and training sessions - Review and analyze sales and tracking reports - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls - Call/mail list of assigned inactive High-Value players - Identify and greet in-house coded players - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.
) - Answers calls and handle player correspondence - Expedite player requests and reservations and fulfill player requests for comps - Accompany guests to amenity functions (dining, golf, etc.
) - Perform customer recovery as needed, based on player value - Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.
).
- Coordinate with internal business partners to retain players across High-Value player segments - Ensure player development floor office and casino floor are covered at all times IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience - One (1) year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host - High attention to detail and accuracy - High level organizational skills and ability to adapt quickly to changing priorities - Strong computer skills including working with spreadsheets - Excellent written, verbal and interpersonal communication skills - Ability to read and write in English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications - Maintain assigned percentage of active players across coded player group (Book of Business).
- Ability to work fast and efficiently - Ability to retain large amounts of information regarding the property and its amenities - Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Four reasons why our Team Members have chosen to stick around for 20
years! o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more! Recommended Skills Adaptability Attention To Detail Coordinating English Interpersonal Communications Software Applications Estimated Salary: $20 to $28 per hour based on qualifications.
WE CREATE WINNING EXPERIENCES Hire on Bonus $1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more.
The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino.
Starting Salary $46,800 Plus a lucrative quarterly incentives program
Summary:
Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
- Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns) - Floor prospect for players of extreme High-Value - Assist with sales goals and target developments - Organize, categorize and maintain all players in assigned book of business - Analyze player profiles for sales calls and expedite appropriate quota of sales calls - Fill assigned block of hotel rooms - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls - Attend sales meetings and training sessions - Review and analyze sales and tracking reports - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls - Call/mail list of assigned inactive High-Value players - Identify and greet in-house coded players - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.
) - Answers calls and handle player correspondence - Expedite player requests and reservations and fulfill player requests for comps - Accompany guests to amenity functions (dining, golf, etc.
) - Perform customer recovery as needed, based on player value - Host VIP events, parties, etc.
- Make retention calls to coded players (birthdays, special occasions, etc.
).
- Coordinate with internal business partners to retain players across High-Value player segments - Ensure player development floor office and casino floor are covered at all times IDEAL CANDIDATES HAVE:
Required:
- High School Diploma/GED or equivalent experience - One (1) year previous experience in casino marketing, player's club or other comparable casino guest service position preferably as a Casino Host - High attention to detail and accuracy - High level organizational skills and ability to adapt quickly to changing priorities - Strong computer skills including working with spreadsheets - Excellent written, verbal and interpersonal communication skills - Ability to read and write in English - Proven to accurately type 35 wpm - Proficient at phone systems and computer applications - Maintain assigned percentage of active players across coded player group (Book of Business).
- Ability to work fast and efficiently - Ability to retain large amounts of information regarding the property and its amenities - Ability to enthusiastically and professionally sell and/or promote relevant events and promotions Four reasons why our Team Members have chosen to stick around for 20
years! o The People - amazing to work with and to take care of.
o The Benefits - affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career - well-paying opportunities to develop and grow with or without a degree.
o The Little Things - Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more! Recommended Skills Adaptability Attention To Detail Coordinating English Interpersonal Communications Software Applications Estimated Salary: $20 to $28 per hour based on qualifications.
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